Multichannel Customer Support Advisor – Heat Networks

Switch2 Energy Limited is seeking a Customer Support Representative in Shipley, West Yorkshire. You will handle multi-channel customer inquiries, own cases from start to finish, assist with billing and appointments, and promote digital self‑service tools while maintaining high service levels across voice and digital channels.

The role requires professionalism, ownership, and strong communication across channels, with a dynamic workload including peak periods and possible call handling coverage.

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