ABOUT THE ROLE
ProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking full time Information Technology Tier I Support Specialist candidates to join our team in support of the US Navy’s research mission. This position will provide Tier I Helpdesk services (i.e., trouble-shooting) to users, content managements, and Command Leadership. Successful candidates will possess relevant experience and professional certification.
What you will do:
- Provide basic technical assistance, help desk resolution, and service desk delivery.
- Support basic customer service issues such as solving usage issues and responding to requests that need IT involvement..
- Maintains knowledge of software packages (e.g. MS Office, Adobe) and IT infrastructure utilized by ONR Global staff.
- Act as a liaison between ONR Global staff and Tier 2 or other support desks for ticketing and problem solving Escalate incidents to the OneDesk/higher tier if/when issues are unresolved.
- Supports local IT infrastructure and equipment as part of the CIO team.
- Maintains awareness of WIFI provision in Blenheim Crescent.
- Recommends improvements in WIFI provision and/or hardware to improve WIFI.
- Implements improvements at CIO direction.
- Retains a local inventory of IT equipment issued to the office, CIO team, or staff as a part of the larger Property Management effort.
- Supports conference room and leadership teleconference equipment.
- Recommends improvements in teleconference equipment.
- Implements improvements at CIO direction.
What you will bring:
- Experience in an help desk/support desk role
- Experience & proficiency with commercial software, including Microsoft Office 365 (Word, PowerPoint, Outlook, SharePoint, Teams & Excel)
- Effective verbal and written communication skills with customers that include senior military, foreign governments and international partners
- Excellent customer service
Your education and experience:
- High school diploma or equivalent
Current certifications:
- A+ CE
- CCNA-Security
- CND
- Network+ CE
- SSCP
- National Agency Check or host nation equivalent
BENEFITS
We offer great opportunities for personal and professional development in an international company, with a focus on supporting our customers to excel in their strategic goals. The role comes with a competitive salary package, 28 days holiday (inclusive of US Federal holidays), professional development, and generous paid time off. You will be a part of a dedicated group of colleagues who value teamwork and collaboration whose focus is to empower our customers.
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