Frontline IT Service Desk Analyst

Equans is seeking a Technical IT Service Desk Analyst for the Newcastle area. The role is full-time (37.5 hours/week) at our Shared Services office in Newcastle, offering a competitive salary and benefits package.

You will support the IT Service Desk, handling incidents and requests to ensure reliable technology services for the organisation. Key duties include logging and triaging ITSM tickets, providing first-line support, and assisting in onboarding and access management, with opportunities

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