Hybrid Senior Service Desk Analyst – Public Sector

Capgemini is seeking a Senior Service Desk Analyst in Telford, with a 6-month contract and a daily rate of £460. The role involves monitoring inbound calls, supporting resolution, and coaching analysts. The assignment requires BPSS clearance and offers a hybrid work pattern with 2 days in the office.

Responsibilities include owning the service desk script, developing analysts, and ensuring availability. The Civil Service grade alignment is EO/HEO levels, and the posting is for a UK public sector

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