Role: Connect To Work Triage OfficerSalary:
£28,000Contract type:
PermanentWorking hours:
Full Time (37.5 hrs pw)Location: Home Based
Standguide is an employee-owned organisation, which means our employees have a voice in the business and a shared interest in its long-term success.
Alongside a rewarding role where you can make a genuine difference, we offer:33 days paid annual leave, including bank holidays, increasing to 38 days after five full years’ serviceAn additional paid day off for your birthdayWorkplace pension schemeCompany health plan following successful completion of probationOnline GP accessEmployee Assistance Programme, including counselling and wellbeing supportDeath in service coverWill-planning support and access to a secure digital vaultCycle to Work schemeCompany sick pay, subject to eligibilityA broad range of internal training and continuing professional development opportunitiesAccess to employee-owner benefits, subject to eligibility and qualifying service
Make a difference through meaningful employmentThe Triage Officer supports the delivery of our programme by acting as the first point of contact for enquiries and referrals and coordinating the triage of Expressions of Interest. The role ensures eligibility and suitability criteria are applied consistently, referrals are processed accurately and within agreed timescales, and
high standards
of quality assurance and administration are
maintained
. .
About StandguideFor more than three decades, Standguide has supported individuals and employers across the UK. We provide employment, skills and support services that help people overcome barriers, develop their potential and move towards sustainable employment.
As an employee-owned organisation, we’re committed to investing in our people, delivering high-quality services and creating positive outcomes for the communities we support.
What you’ll doAs a Triage Officer, you’ll:Act as the first point of contact for enquiries to the Programme, providing accurate information, guidance, and support to referrers, partners, and prospective participantsMaintain a strong understanding of the eligibility and suitability requirements of the Programme, ensuring updates are identified, communicated, and reflected in programme materials and application forms
Oversee the processing of Expressions of Interest (EOIs), including direct and third-party referrals, ensuring applications are processed efficiently, within specified timescales, and in accordance with programme guidanceSupport the development and maintenance of a structured approach to managing Expressions of Interest to make informed recommendations for participant engagementMaintain accurate and up-to-date records on CRM, PRAP, and other management information systems, ensuring data integrity, confidentiality, and compliance with programme requirementsPrepare analysis, performance reports, and presentations relating to the triage service, providing recommendations to support strategic decision-making and continuous improvementWhat you’ll needLevel 2 English and Maths as a minimum
Educated to A-level standard or equivalent Level 3 qualification.Demonstrable knowledge of the Local Labour MarketKnowledge of DWP and SFA contractsA full driving licence and access to a vehicle are required. Alternative travel arrangements and reasonable adjustments will be considered where appropriate.Previous experience or training in the Individual Placement and Support approach would be an advantage, but it isn’t essential.Overseas equivalent qualifications will be consideredWe welcome applications from people with relevant lived experience and recognise the valuable insight this can bring to the role.Equality and accessibilityStandguide is an Equal Opportunities Employer and a Disability Confident Leader. We’re committed to equality of opportunity and value the diversity of our employees, applicants and customers.We’ll consider reasonable adjustments throughout the recruitment process. Please contact
recruitmentstandguide couk
if you need the advert or application information in another format or require an adjustment at any stage.All applicants will be assessed fairly against the published criteria for the role.Pre-employment checksAny offer of employment will be subject to satisfactory references, confirmation of the applicant’s right to work in the UK and an Enhanced DBS check.Having a criminal record will not necessarily prevent you from working with us. Any information disclosed will be considered fairly and individually, taking account of its relevance to the role and the circumstances involved.For a copy of the full job description and person specification, please email
recruitment_standguide_couk
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