AI-Driven Support Operations Specialist

PortSwigger in Knutsford, United Kingdom, is seeking a seasoned specialist to own and improve the customer support system, focusing on AI-assisted resolution, routing and handoffs. This is a systems-heavy, specialist role rather than a ticket-driven one.

You will manage day-to-day performance of a live system, enhance auto-resolution, design end-to-end customer journeys, review escalations, and maintain runbooks.

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