Group Technical and QC Manager

WORKING HOURS: Monday to Friday 8 am to 5pm (40 hours per week)

Yate Office: 01454 310031

Vacancy – Group Technical and QC Manager

ESS Employment Ltd are looking to recruit a Group Technical and QC Manager on behalf of our well-established client. This is a key role that manages the technical support team and is responsible for Group Quality control.

Duties for the role:

QC

• Continuously improving current quality processes and systems to drive a constant reduction in group NCR numbers, in line with agreed targets
• Raising and managing non-conformances (NCRs) from identification through to close-out, ensuring root cause analysis is thorough and corrective/preventative actions are robust and embedded.
• Producing 8D and 5 Whys reports for major NCRs, along with other quality investigation tools as appropriate (e.g. Fishbone/Ishikawa analysis, Pareto analysis, FMEA, root cause corrective action plans)
• Liaising with clients on quality issues to ensure outcomes are satisfactory, maintaining strong working relationships throughout
• Responding to client queries relating to quality, and holding meetings as required with clients and suppliers
• Ensuring that procedures are in place to ensure every order is quality control checked, with clear QC levels defined based on order importance, sensitivity, and complexity, applied consistently group wide.
• Carrying out internal audits across the group to ensure systems and processes are being adhered to and remain fit for purpose.
• Taking full responsibility for maintaining the group’s existing ISO9001, ISO14001, and ISO27001 accreditations

Technical

• Leading a group technical support team
• Gain clear understanding of how products are encoded and processed for ensuring that correct software is used to encode orders.
• Overseeing set up process and assisting external software development teams set up software on new orders to encode orders.

Other:

• All relevant responsibilities relating to Group QC & Technical Team leadership.

Requirements:

• Alignment to company values – Customer focused Agile, Relentless, Difference Maker
• Willingness to learn and adapt quickly to new challenges.
• Self-motivated with the ability to research and figure out solutions independently.
• Team player who can collaborate effectively across departments and sites
• Attention to detail and pride in producing clean, well-structured work.
• Good communicator — able to ask clear questions, challenge constructively, and share ideas confidently with clients, suppliers, and colleagues.
• Ability to summarise information succinctly for management review in Excel (Excel proficiency for data analysis and reporting)
• Problem-solving mindset with a logical and curious approach
• Calm and methodical under pressure, particularly when managing client expectations during NCR resolution.

The benefits:

• High growth business and environment to progress in
• Bonus scheme equating to 5% additional to salary.
• Modern office and facilities
• Cycle to work scheme.
• Company Pension Contribution

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