Operations Manager

Covering a portfolio of retail and corporate clients throughout the Sussex region.

Job objectives and responsibilities

• Operational contract compliance in line with the KPI’s, AI’s and SOP
• Development and maintenance of customer / staff relationships
• Compliance to all business processes and improvement
• Ensuring best service for the customer
• HR accountability
• P&L control
• Duty Manager responsibilities on rotation
• Utilising company support functions where appropriate and required

Main duties

• Adherence to Agreed Procedures, BCP and ERP
• Act as the direct point of contact for the client in the absence of the Security Manager or Deputy Security Manager
• Control of site operational team including scheduling shfts and ensuring full coverage
• HR people management experience
• Ensuring all contractual and additional work are fully staffed with the correct trained personnel.
• Supporting the Regional Management Team.
• Ensuring compliance to Mitie health and safety policy
• Liaison with external authorities

• Previous management experience in region of contract value of £3M minimum
• Ability to demonstrate good communication skills, both verbally and electronically
• Ability to manage, develop, support and coach
• Excellent PC skills
• Highly motivated and determined
• Approachable and engaging at all levels

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