Rail Customer Info Strategy Lead – Flexible & Impactful

Company: Rail Delivery Group
Apply for the Rail Customer Info Strategy Lead – Flexible & Impactful
Location: London
Job Description:

Rail Delivery Group seeks a Customer Information Development Manager to lead industry-wide improvements in rail customer information, collaborating with TOCs, Network Rail and government. You will drive insights, develop information products, and oversee policy, standards and reporting through central teams.

You will manage two SME groups, oversee the National Rail Communications Centre reporting, and champion data-driven decisions using Tableau to enhance passenger information services.

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Posted: October 27th, 2026