You will provide operational leadership for catering, food services, domestic cleaning, housekeeping and associated soft FM services, ensuring high standards of quality, safety, compliance and performance are maintained across multiple healthcare settings. Working closely with clinical and corporate colleagues, you will play a vital role in creating clean, safe and welcoming environments, supporting infection prevention, food safety, service improvement and sustainability initiatives.This is an exciting opportunity to join a forward-thinking organisation where you can influence service development, lead and inspire teams, and make a tangible difference to the experience of service users every day. If you are a compassionate and inclusive leader with strong operational management skills and a commitment to continuous improvement, we would love to hear from you. Join us and help shape the future of Catering and Domestic services while embodying ECCH’s values of Compassion, Action,
Respect and Everyone., The Soft Services FM Manager, Catering and Domestic, is responsible for the operational leadership and management of catering, domestic and associated soft facilities management services across ECCH. The post holder will ensure the delivery of safe, high-quality, customer-focused and value-for-money services that support patient care, staff wellbeing and organisational objectives. Key responsibilities include leading and developing Catering and Domestic teams, managing service performance, workforce planning, budgets, quality standards, audits, risk management and compliance activities. The role oversees food safety, catering operations, domestic cleaning services, housekeeping and environmental standards, ensuring services meet legislative, regulatory and organisational requirements. Working closely with clinical and corporate colleagues, the post holder will support infection prevention initiatives, investigate incidents and complaints, monitor performance, develop improvement plans and
contribute to service redesign and sustainability objectives. They will also support procurement activities, contract monitoring, business continuity planning and the implementation of policies and standard operating procedures. The role requires a visible, proactive leader who can build effective relationships across services, motivate teams, drive continuous improvement and ensure patients, visitors and staff receive the highest standards of catering and domestic services.
ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders. We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website – www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future. At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.
The Estates and Facilities Team at ECCH provides essential services that help create safe, clean and welcoming environments for patients, visitors and staff. As part of a supportive and collaborative leadership team, you will work closely with clinical colleagues, operational managers and corporate services to deliver high-quality Catering and Domestic services across a range of community healthcare settings. This is an opportunity to lead dedicated teams, influence service improvement and make a real difference to the patient experience every day.
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