Neighbourhood Manager – London & South East

Salvation Army Homes

The Role

We are looking for an experienced and customer-focused Neighbourhood Manager to provide a high-quality housing management service across London and the South East region while also supporting the development and performance of an Assistant Neighbourhood Manager.

Working closely with residents and partner agencies, alongside providing day-to-day leadership, you will be responsible for managing tenancies, resolving neighbourhood issues and supporting customers to successfully sustain their homes.

This role offers the opportunity to make a genuine difference to people’s lives while helping create safe, sustainable and vibrant communities.

What you’ll be doing

• Delivering an effective tenancy and neighbourhood management service.
• Supporting customers to sustain their tenancies.
• Investigating and resolving anti-social behaviour and tenancy breaches.
• Undertaking estate inspections and neighbourhood visits.
• Managing and supporting one Assistant Neighbourhood Manager.
• Monitoring performance and contribute to service improvements.
• Responding to customer enquiries and resolving issues promptly.
• Building positive relationships with residents and external partners.
• Promoting community engagement and neighbourhood pride.
• Maintaining accurate records and case management systems.

What you’ll bring

• Experience within housing, tenancy or neighbourhood management.
• Excellent communication and customer service skills.
• Pervious supervisory, coaching or people management experience.
• Strong problem-solving and conflict-resolution abilities.

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