Customer Journey Strategy & Governance Lead

AQA, the UK’s largest provider of academic qualifications, seeks a Customer Journey Strategy & Governance Manager in Manchester. The role drives strategy, governance and performance across Marketing, Sales and Technology to deliver data-driven, joined-up customer experiences across the lifecycle.

Based in Manchester with hybrid working, the role offers a 35-hour week, 25 days leave, and a pension, shaping how customer journeys are designed and governed at scale.

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