Are you an experienced
Customer Service Executive, Customer Service Coordinator or Account Coordinator
who enjoys building strong relationships with customers?Do you have experience working in a busy environment where you’re responsible for
customer orders, delivery schedules and keeping customers updated ?We’re supporting an established manufacturing business who are looking for a
Customer Service Executive
to join their team on a
permanent basis .This is a great opportunity for someone who enjoys being the link between the customer and internal teams, taking ownership of enquiries and making sure orders progress smoothly from start to finish.What’s the role all about?As the
Customer Service Executive , you’ll act as the main point of contact for customers when placing and progressing orders.You’ll work closely with the Production team to understand where orders are within the manufacturing process, communicate customer requirements and make sure potential shortages or delays are identified.A big part of the role is communication. Customers need to know what’s happening with their orders, so you’ll be expected to provide
proactive and regular updates
rather than waiting for them to chase.Alongside customer service, you’ll support the day-to-day administration required to keep orders, schedules and stock requirements moving.What will you be doing?Act as a key point of contact for existing customersProvide regular updates regarding
current orders and delivery schedulesLiaise with Production to progress current and upcoming ordersCommunicate and interpret customer requirements to the manufacturing teamProcess production control documentation accuratelyIdentify potential shortages and ensure requirements are communicated internallyMonitor customer
call-off stock requirementsCoordinate stock replenishment for manufactured and purchased itemsArrange overseas couriers when requiredMaintain accurate customer and order informationSupport general day-to-day Customer Service administrationMeet customers face-to-face when visiting siteParticipate in customer meetings via Microsoft Teams when requiredBuild positive and professional relationships with customersWhat do you need?We’re looking for someone with:Previous
Customer Service or client relationship experienceExperience dealing directly with customers in a professional environmentExcellent verbal and written communication skillsGood Microsoft Office skills, particularly
Excel and WordConfidence working with data, emails and reportingStrong administrative and organisational skillsAbility to manage multiple priorities at the same timeGood attention to detailGCSE Maths and English at Grade A–C or equivalentPrevious experience within
manufacturing, engineering, production or supply chain
would be particularly useful, although the JD does not state this as essential.About youYou’ll be someone who genuinely enjoys building relationships with customers and understands the importance of keeping people informed.You’ll be:Proactive with your communicationProfessional and calmEmpathetic and a good listenerAccurate and detail-focusedReliable and organisedComfortable multitaskingAble to prioritise your own workloadConfident working under pressureMost importantly, you’ll take ownership. If a customer is waiting for an order or update, you’ll be comfortable speaking with the relevant internal teams, finding out what’s happening and
keeping the customer informed throughout .The detailsRole:
Customer Service ExecutiveContract:
PermanentEnvironment:
ManufacturingReporting to:
Customer Services ManagerInterested?If you’re an experienced
Customer Service Executive, Customer Service Coordinator, Account Coordinator or Customer Account Executive
looking for a permanent opportunity where you can build strong customer relationships and take ownership of the order process, we’d love to hear from you.Apply today or contact
Kingdom People
for a confidential discussion.Kingdom People are acting as an Employment Agency in relation to this vacancy.
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