Helpdesk Administrator
We are looking for a motivated, organised and customer-focused Helpdesk Administrator to join our busy Repairs & Maintenance team.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving and can confidently manage competing priorities.
Location: Carryduff & Omagh
Key Responsibilities
Handling incoming calls and emails from tenants, clients and operatives.
Scheduling and coordinating reactive maintenance and repair appointments.
Raising, allocating and monitoring work orders.
Liaising with engineers, subcontractors and management to ensure works are completed within contractual timescales.
Providing regular updates to tenants and clients.
Maintaining accurate records and updating internal systems.
Managing emergency and urgent repair requests.
Supporting the wider contracts team in achieving service delivery targets and KPIs.
What Were Looking For
Excellent communication and customer service skills.
Strong organisational skills and attention to detail.
Ability to multitask and work effectively under pressure.
Confident IT skills, including Microsoft Office.
A proactive, solutions-focused attitude.
Previous experience in a helpdesk, scheduling or maintenance environment is desirable but not essential.
What We Offer
A supportive and friendly team environment.
Opportunities for training and career progression.
A varied role where no two days are the same.
The opportunity to be part of a growing repairs and maintenance operation.
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