Depot Assistant Trade Counter & Operations
Company: Pirtek BelfastLocation: NewtownabbeyJob Type: Full-time, PermanentSalary: £30,000£34,000, dependent on experienceHours: Monday to Friday, 8am to 5pm
Are you practical, organised and the type of person who sees a job that needs doing and gets stuck in?
Pirtek Belfast is looking for a hands-on, enthusiastic and self-motivated Depot Assistant to join our busy hydraulic service centre.
This is a varied and important role within a large, fast-paced Pirtek operation. Were looking for someone who enjoys being busy, takes pride in their work and is equally comfortable dealing with customers, working with stock, using computer systems and supporting our team of Mobile Service Technicians (MSTs).
We dont want someone who simply waits to be given the next task. We want someone who uses their initiative, takes ownership and helps keep the centre running efficiently.
What Will You Be Doing?
No two days will be quite the same. Your responsibilities will include:
Trade Counter & Customer Service: Serving customers, handling telephone enquiries, processing sales and providing a professional, helpful service.
Stock Management: Receiving deliveries, checking goods, putting stock away, replenishing shelves, monitoring stock levels and assisting with stocktakes.
MST Job Booking & Administration: Booking jobs onto the Pirtek system, accurately recording customer and job information, updating job records and supporting the day-to-day coordination of our mobile technicians.
Order Processing: Raising and processing orders, sourcing products, dealing with suppliers and maintaining accurate computer records.
Workshop & Depot Support: Assisting with hydraulic hose assembly following training, preparing parts and materials for technicians and helping maintain an organised, efficient depot.
General Centre Operations: Supporting the Centre Manager and wider team with whatever needs doing to ensure customers receive the fast, reliable service Pirtek is known for.
What Are We Looking For?
The right attitude is essential.
We want someone who:
Is hardworking, reliable and keen to learn.
Is hands-on, practical and willing to get involved.
Holds a full, clean driving licence.
Is proactive, with the confidence to use their own initiative.
Is well organised and able to manage several tasks at once.
Is comfortable working in a busy environment where priorities can change quickly.
Is friendly, professional and confident dealing with customers.
Is a genuine team player who is also capable of working independently.
Is computer literate, with good IT skills and the ability to learn new systems quickly.
Is accurate and methodical when handling stock, paperwork and job records.
Desirable Experience
Previous experience in a trade counter, warehouse, engineering stores, motor factors, industrial supplies or similar environment would be a real advantage.
A valid forklift truck licence is desirable but not essential.
Knowledge of hydraulic hoses, fittings or mechanical components would be beneficial, but we are happy to consider someone with the right attitude and transferable skills.
Why Join Pirtek Belfast?
Pirtek is a recognised name in hydraulic hose replacement and industrial services, supporting businesses across a wide range of industries.
Youll be joining a busy, established service centre where your contribution will make a genuine difference to the daily operation.
We offer a varied role, the opportunity to develop your technical knowledge and the chance to become an important part of a hardworking team.
If youre someone who likes to keep busy, enjoys solving problems and takes pride in doing a job properly, wed like to hear from you.
How to Apply
Please send your CV and a short covering note explaining why you would be a good fit to .
Job Description Depot Assistant
Job Title: Depot Assistant Trade Counter & OperationsLocation: Pirtek BelfastDepartment: Centre OperationsReports To: Centre ManagerEmployment Type: Full-time, Permanent
Job Purpose
To support the efficient, safe and profitable day-to-day operation of Pirtek Belfast by providing excellent customer service, effective stock management, accurate job administration and practical support to the Mobile Sales & Service Technician (MST) team.
The postholder will play an important role in maintaining the high standards expected of a busy Pirtek centre, taking personal responsibility for assigned duties while proactively identifying and completing other tasks that support the smooth running of the business.
Key Duties and Responsibilities1. Trade Counter and Customer Service
Serve trade counter customers promptly, professionally and efficiently.
Handle incoming telephone calls, sales enquiries and customer requests.
Identify customer requirements and assist with product selection.
Process counter sales, customer orders and associated paperwork.
Promote Pirtek products and services and identify opportunities for additional sales.
Build positive working relationships with regular and new customers.
Ensure the trade counter remains clean, organised, well stocked and presentable.
2. Stock Control and Warehouse Operations
Receive, check and accurately record incoming stock deliveries.
Ensure products are correctly labelled, stored and located.
Pick, pack and prepare stock for customer orders and technician requirements.
Monitor stock levels and identify shortages or replenishment requirements.
Assist with purchasing, supplier enquiries and product sourcing.
Carry out regular stock checks, cycle counts and stocktakes.
Investigate stock discrepancies and help maintain accurate inventory records.
Support efficient stock rotation and the organisation of the warehouse.
Operate material-handling equipment where appropriately trained and authorised.
3. MST Job Booking and Operational Support
Book customer jobs and service requests accurately onto the Pirtek operating system.
Record relevant customer information, locations, job descriptions and requirements.
Assist the Centre Manager with the scheduling and coordination of MST activities.
Communicate job information and updates to technicians as required.
Maintain accurate job records and follow up on missing or incomplete information.
Assist with processing completed jobs, associated paperwork and invoicing information.
Prepare and issue stock, materials and components for MSTs.
Respond efficiently to urgent operational requests and changing priorities.
4. Administration and IT Systems
Use Pirteks computer systems for job management, stock control, sales and administration.
Maintain accurate customer, supplier and product records.
Process orders, delivery notes and other operational documentation.
Use email, spreadsheets and other office software as required.
Ensure information is entered accurately and within appropriate timescales.
Assist the Centre Manager with general administrative and operational duties.
5. Workshop and General Depot Duties
Assist with hydraulic hose assembly and related workshop activities following appropriate training.
Prepare and organise products, components and equipment.
Support loading and unloading activities using safe working procedures.
Maintain high standards of housekeeping throughout the depot, workshop and trade counter.
Follow company health and safety procedures and use appropriate PPE.
Identify and report hazards, equipment defects and operational concerns.
Undertake other reasonable duties to support the centres efficient operation.
Responsibility and Initiative
The Depot Assistant is expected to demonstrate a high level of personal responsibility, including:
Identifying tasks that require attention without waiting for direct instruction.
Taking ownership of assigned work and ensuring it is completed accurately.
Anticipating stock, customer and technician requirements.
Prioritising tasks according to operational urgency.
Highlighting problems and proposing practical solutions.
Maintaining a productive workload during quieter periods.
Supporting colleagues wherever assistance is needed.
The role requires a flexible approach, a positive attitude and a willingness to take responsibility for keeping the centre operating effectively.
Performance Expectations
Success in the role will be assessed through:
Accuracy and timeliness of job bookings and administration.
Stock accuracy, availability and organisation.
Customer service quality and responsiveness.
Efficient support for MSTs and the Centre Manager.
Quality of housekeeping and compliance with safety procedures.
Reliability, teamwork, initiative and ability to work independently.
This description outlines the principal responsibilities of the role and may be amended to meet the operational needs of the business.
Person Specification Depot AssistantEssential Criteria
Full, clean driving licence.
IT and Administration
Good computer literacy, including the confident use of email, Microsoft Office and computer-based business systems, ensuring attention to detail when entering information.
Ability to learn new software quickly and accurately.
Ability to maintain accurate stock, sales and job records.
Good literacy and numeracy skills.
Personal Qualities and Work Ethic
Proactive and self-motivated, with a willingness to use personal initiative.
Strong work ethic and a practical, hands-on attitude.
Dependable, punctual and committed to completing tasks properly.
Willingness to undertake a wide variety of duties.
Ability to work independently with minimal supervision.
Good organisational skills and the ability to prioritise competing demands.
Positive attitude towards learning and developing new skills.
Strong sense of responsibility and ownership.
Customer Service and Communication
Good verbal and written communication skills.
Confident, courteous and professional telephone manner.
Ability to deal effectively with customers, suppliers and colleagues.
A helpful, customer-focused approach with the ability to communicate accurately and clearly.
Practical Ability
Comfortable working in a warehouse, trade counter and workshop environment.
Good practical aptitude and willingness to undertake manual tasks safely.
Ability to follow technical instructions and established procedures.
Awareness of workplace health and safety.
Ability to work effectively as part of a team.
Desirable Criteria
Valid forklift truck licence, with relevant experience.
Previous trade counter or business-to-business customer service experience.
Experience in warehouse operations, stock control or engineering stores.
Experience in motor factors, industrial supplies, plant hire, agricultural machinery or engineering-related businesses.
Familiarity with hydraulic hoses, fittings, components or mechanical systems.
Previous experience using stock management, job booking or ERP software.
Experience coordinating field service engineers or mobile technicians.
Experience in purchasing, order processing or supplier management.
Personal Attributes The Ideal Candidate
The ideal candidate will be someone who:
Sees what needs doing and takes action.
Is happy to move between the computer, trade counter and warehouse throughout the day.
Enjoys being busy and takes pride in keeping things organised.
Can think ahead and anticipate what colleagues and customers will need.
Understands the importance of getting the small details right.
Is willing to learn the technical side of the business.
Selection Priority
Candidates must demonstrate the essential IT, organisational and personal attributes. Previous industry experience and forklift certification are advantages rather than mandatory requirements.
WHJS1_NI
…