Business Development Manager

JOB PURPOSE

As Business Development Manager you will manage our current portfolio of our customers including food service, third party and wholesale. Providing them with the best service available.

KEY ACCOUNTABILITIES:

Account Management

• Develop and execute an account management strategy agreed with the managing directors to maximise market share.
• Assist the Management Team in implementing the annual Business Planning process, with particular emphasis on the development of sales & marketing strategies.
• Personally manage high level, high value accounts as allocated, taking personal responsibility for developing and maintaining effective relationship with key customers.
• Seek to continually understand and deliver on customer requirements, to ensure the organisation achieves our goals and delivers excellent customer service.
• Manage relationships with existing major accounts, including contract renewal, individual price increases (IPI’s) and assessment & accountability of profitability.
• Developing joint business plan with the customers and driving beneficial sustainability and growth.
• Lead on negotiations as and when necessary in relation to suppliers and customers.
• Ensure customer requirements are clear and understood; feeding back to the site all requirements and needs.
• Lead and attend strategic customer meetings as required.
• Hold Customer review meetings at regular frequencies. Formal contract reviews where necessary.
• Manage all service level agreement /contracts and meet on a regularly basis with customers in relation to their contract/agreement.
  • Maintaining accurate and adequate records as appropriate, both manual and / or computerized, collating data, preparing reports and presenting information as appropriate.
• Developing and delivering against agreed targets and contributing to the improvement and development of the business.
• Review debtors report weekly and act on issues immediately.

Relationship and Team working

• Support business development activity within the Sales Team.
• Ensure all sales activity is communicated to key stakeholders.
  • Work along with the NPD Customer Relations Manager assigned to your accounts to develop and manage customer relationships and requirements.
• Work closely with the NPD team to identify gaps and supporting with product launches.
• Attend weekly sales & NPD meetings as required.
  • Work closely with the technical department in the management of customer complaints and technical queries. Ensuring customer contacts are documented on technical procedures (e.g. recall / withdrawal procedure). Dealing with site visits.

Problem Solving & Decision Making:

• Make timely, effective decisions, at a level appropriate to the role, using all of the information available, seeking advice as necessary, and using initiative to diagnose and overcome operating problems.

Continuous Improvement:

• Raise ideas and suggestions about workplace improvements, recommending improvement measures.
• Consult with other team members, seeking the involvement of and suggestions from other team members as appropriate, reviewing suggestions or issues raised and providing feedback as necessary.
• Support and co-operate with any related changes identified and implementing these changes within the Department or as appropriate.
• Promote a culture of continuous improvement to ensure operational efficiencies and cost effectiveness in support of the strategy.
  • Ensure engagement and consultation with other team members, seeking their involvement and suggestions as appropriate, reviewing suggestions or issues raised and providing feedback as necessary.
  • All staff are responsible for identifying their own job-related training and development needs, and for raising these needs through the appropriate channels, that is, by speaking to their immediate Manager or through Performance Appraisal / Personal Development Plan opportunities.

Audit, Compliance, Quality and Health and Safety

• Ensure effective audit systems are in place to secure and retain certifications and client requirements.
• Ensure the organisation discharges its legal and compliance obligations and that the company continues to evolve in line with changing requirements, legislative compliance and best practice.
• Ensure compliance to GDPR at all times and that appropriate training and procedures are in place to minimize risk, maximise data security and to handle any actual or potential breach.

Other

As and when considered necessary or appropriate the post-holder must be prepared to transfer to or undertake other duties in order to meet fluctuations or priorities in work demands at their immediate Managers discretion within reason and competence.

This job description may be subject to change in accordance with changing customer requirements or business needs. The post-holder is expected to co-operate with such changes to support the continued success of the business.

CRITERIA

ESSENTIAL

DESIRABLE

QUALIFICATIONS / EXPERIENCE & REQUIREMENTS

• At least 3 years experience working in an FMCG Account Manager role.
• A track record of driving business growth in the foodservice / wholesale / business to business market

• Degree in Marketing /Sales
• Experience with using SAP

SKILLS & COMPETENCIES ATTRIBUTES

• Strong commercial awareness, forward thinking and ability to research and target appropriate markets
• Self-motivated and results driven to meet and exceed targets and deadlines.
• Excellent negotiator with the ability to influence, persuade and secure outcomes.
• Ability to develop and maintain strong relationships with proven ability to deliver excellent customer service to meet the customer needs.
• Excellent communication, numeracy and literacy skills

Skills:Selling experience Developing Sales Strategies Key Account Development Business Development

Benefits:Pension Fund Paid Holidays Performance Bonus

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