Complaints & Information Governance Lead (Hybrid)

Chester Diocesan Academies Trust (CDAT) is seeking a Complaints Manager to join our central team. This role leads day-to-day management of complaints, ensuring fair, consistent and professional handling across the Trust.

The postholder will advise Headteachers and colleagues, manage complex formal complaints, undertake investigations when required, and support early resolution wherever possible. The role also liaises with external Data Protection Officer on information governance matters.

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