Customer Service & Account Coordinator

Customer Service & Account Coordinator

Northampton | £27,000-£30,000 per annum | Full-Time | Permanent

ACS Staffing Solutions is recruiting on behalf of a well-established and growing business in Northampton for a Customer Service & Account Coordinator to join its friendly, collaborative team.

What you’ll be doing

• Customer Service: Respond to customer enquiries via phone, email and live chat, providing helpful, professional and timely support.




• Order Management: Prepare accurate quotations, manage backorders and keep customers updated on order progress.




• Account Support: Work closely with the Key Account Manager to ensure customers receive a first-class service.




• New Customer Onboarding: Welcome new customers, guide them through the account setup process and ensure they have everything they need to get started.




• Account Administration: Set up customer accounts accurately, including contact details, delivery addresses, pricing agreements and branding requirements.




• Customer Relationships: Introduce new customers to the product range, ordering processes and available services, keeping in touch during their first few weeks.




• Customer Portals: Create and customise online customer portals, tailoring product selections and ordering options to individual requirements.




• Team Collaboration: Work alongside the Business Development team, supporting customer meetings, smooth handovers and a seamless onboarding experience.

What we’re looking for

We’re looking for someone who takes pride in delivering excellent customer service and enjoys building positive relationships.

You’ll ideally have

• Previous experience in customer service, customer support, account coordination or a similar role.




• Excellent communication skills, both written and verbal.




• Strong organisational skills and the ability to juggle multiple priorities.




• Good IT skills, including confidence using email and online systems.




• Experience with CRM systems or customer account platforms would be advantageous.




• A proactive, friendly and solutions-focused approach, with excellent attention to detail.

What’s on offer

• Salary of £27,000-£30,000, depending on experience.




• Access to a company-wide profit-sharing bonus scheme.




• Monday to Friday working hours, 8:00am-5:00pm, with a 30-minute lunch break.




• Full-time, office-based position in Northampton.




• A supportive team environment where collaboration and customer relationships are valued.




• An opportunity to develop your customer service and account management skills within an established business.

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