Up To
£25,350 Per Annum (Depending on Experience & Language Skills)
Are you a people person who loves solving problems and making customers feel valued?
At
Selective Marketplace Ltd, home to the much-loved
Wrap London and
Poetry Fashion brands, we’re looking for a talented and enthusiastic
Customer Success Specialist to join our friendly in-house team in Leicester.
This is a full-time, evening role – perfect for someone who enjoys a lively, engaging work environment and takes pride in delivering exceptional service.
Why You’ll Love Working Here
We’ve built a company culture that values teamwork, creativity, and care—for our people and our customers. Here’s what we offer:
- Secure, long-term role in a welcoming and supportive environment
- Company pension
- Employee discount on our stunning collections
- Cycle to Work scheme
- Free on-site parking
- Regular company events and celebrations
Key Responsibilities of the Customer Success Specialist:
As part of our vibrant
Customer Success Team, you’ll be the voice of our brands – helping customers across the UK, US, and Germany enjoy a seamless shopping experience.
You’ll:
- Respond quickly and thoughtfully to customer enquiries via email, chat, phone, and social media.
- Liaise with colleagues and managers to deliver the best possible solutions.
- Create and maintain new customer accounts, ensuring everything runs smoothly.
- Follow up on queries to make sure every customer feels heard and supported.
- Represent the personality and tone of Wrap London and Poetry Fashion – two brands that our customers truly love.
What You’ll Bring:
- Exceptional customer service and communication skills – both written and verbal.
- A genuine passion for helping people and creating positive experiences.
- A confident phone manner and the ability to stay calm under pressure.
- A collaborative, can-do attitude and willingness to go the extra mile.
- Fluent English (additional languages such as German are a bonus!).
Please note:
Due to the location of our Leicester office and the working hours of this role (finishing at 10:30 PM), there is no access to public transport after 10 PM. Therefore, having your own transport – for example, a driver’s licence and vehicle is strongly recommended. Remote work is not available for this position.
UK work authorisation is required.
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