Service Delivery Lead, HR & Customer Experience

BBC is seeking a capable team leader to manage resources, ensure processes aligned with SLAs and drive improvements in service delivery. The role involves coordinating with BBC People and HR to deliver value and enhance customer care.

You will work within a collaborative environment, modelling service excellence, analysing case loads and providing actionable reporting to maximise business performance. The position emphasizes leadership and customer-focused outcomes in a dynamic setting.

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