Director, AI-Driven Customer Service Transformation

EY Studio+ UK is seeking a Customer Service Transformation Director to join the Customer Service & Operations Practice. You will bridge S&O and Service Design, bringing AI experience to client engagements and leading multi-disciplinary teams.

You’ll own transformations, shape roadmaps, and drive measurable outcomes for government, healthcare, and financial services clients while building long-term client relationships and contributing to EY’s thought leadership.

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