Founding Customer Success Leader – AI SaaS (London)

Maxwell Bond is partnering with an exciting early-stage AI SaaS company in London to hire a Founding Customer Success Manager. You will own the customer journey from onboarding to renewal for mid‑market and enterprise accounts, building the CS function from the ground up with autonomy and strategic influence.

You’ll lead relationship management with a commercial mindset to drive retention, renewals, upsell and cross‑sell, while shaping CS playbooks, processes and systems that scale as the

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