Senior Service Desk Engineer: Incident Resolution Lead

The HBP Group is seeking a Senior Service Desk Engineer (3rd Line) to own and resolve high-priority technical escalations, coordinate across teams, and drive solution delivery for complex infrastructure issues. You will travel to client sites as needed and act as the senior technical contact during major incidents.

Ideal candidates bring 3+ years in senior technical support, deep knowledge across Microsoft 365, Windows Server, AD/Entra ID, networking, VMware/Hyper-V, storage, and security tech,

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