Senior IT Service Manager – Desk, ITIL & Automation

Company: VINCI
Apply for the Senior IT Service Manager – Desk, ITIL & Automation
Location: Coventry
Job Description:

VINCI UK is seeking an IT Service Manager to drive end-to-end service performance across a portfolio of IT services. You will lead the Service Desk function, govern incident management, change enablement and service level management, and drive continual improvement with automation and AI to enhance customer experience.

You will partner with business leaders and key stakeholders, deliver dashboards and reports, and ensure security, continuity and resilience across services.

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Posted: October 30th, 2026