Hybrid Loyalty Operations Senior Manager

John Lewis Partnership is seeking a proactive Senior Loyalty Operations Manager to oversee end-to-end delivery of the current loyalty programme and drive efficiency across stores, contact centres and back-end processes. You will navigate fast-paced change and manage complex stakeholder networks to deliver results.

This hybrid London role requires 3 in-office days (Wed/Thu plus one flexible day) with 35 hours per week.

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