Business Analyst

As a Business Analyst within the CRM Service, you will work end-to-end across the product lifecycle and will lead on discovery, requirements definition, process and data mapping, and testing. This role is suited to a strong generalist with experience of working in an enterprise environment within multidisciplinary teams.

You will support initiatives that improve services and create meaningful value for staff and students across the University. The CRM Service is building a connected, data-driven ecosystem that strengthens engagement with students, alumni and partners, with Salesforce at the centre of our CRM landscape.

• Experience of working within a large organisation to deliver change across the full product lifecycle
• Excellent communication and stakeholder management skills
• Demonstrable experience of the use of core business analysis tools and techniques, including workshop facilitation, process and data mapping, requirements elicitation and documentation
• Experience of successfully embedding change through testing, training and early life support of new/updated processes and products
• Knowledge of delivery frameworks and methodologies such as Agile and Product

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