Senior IT Service Desk Engineer – Tier 2 (Hybrid)

Infinity Group is hiring a Tier 2 IT Service Desk Engineer for a hybrid role in Tunbridge Wells. You will handle escalated incidents across Microsoft 365, Windows endpoints, Entra ID, and Teams, guiding customers to a timely resolution while maintaining security and compliance.

You will mentor Tier 1 engineers, improve diagnostic processes and contribute to knowledge content to reduce repeat issues, supporting a higher-performing service desk.

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