Complaints Oversight Analyst — Customer Outcomes & Risk

Company: Standard Life
Apply for the Complaints Oversight Analyst — Customer Outcomes & Risk
Location: Telford
Job Description:

Standard Life, a retirement specialist, is seeking an experienced Complaints Oversight Analyst in Telford. You will oversee complaints handling, work with third-party suppliers and internal teams, and ensure regulatory requirements are met while focusing on fair customer outcomes.

The role emphasizes analytical thinking, governance reporting, and improving customer journeys. Flexible working is available, with a strong pension and benefits package provided by the employer.

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Posted: October 30th, 2026