Head of Customer Care & Transformation (Hybrid)

Royal London is seeking a Head of Customer Care to lead the customer care function across complaints, rectifications, due diligence, agency management and data management. The role focuses on delivering fair outcomes, regulatory compliance and operational excellence in a complex environment.

The post offers strong exposure to senior stakeholders, governance forums and cross-functional collaboration with RLAM, Risk, Compliance and Transformation teams.

#J-18808-Ljbffr…