Guest Service Manager — Front Office Leader (Night Shifts)

RBH Hospitality Management Ltd’s Crowne Plaza London Docklands is seeking a Guest Service Manager. You will lead the Front Office team, deliver exceptional guest service, and drive operational excellence to ensure memorable stays.

You will report to the Front Office Manager, manage night shifts on a 4 on 4 off twelve-hour rota, handle guest requests and complaints, and collaborate with Housekeeping to optimize room availability and guest satisfaction.

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