Vulnerability Outcomes Specialist – Customer Safeguarding

Yorkshire Water is seeking a Customer Vulnerability Outcomes Specialist to join our Customer Experience team. You will monitor and improve outcomes for customers in vulnerable circumstances, analyse safeguarding referrals, and provide independent assurance of vulnerability-related services.

You will work with operational teams to drive measurable improvements and support regulatory assurance activities. The role emphasizes collaboration across stakeholder groups, data-led insight, and

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