Customer Service Administrator – Luton

ONGOING CUSTOMER SERVICE AGENT ROLES AVAILABLE TO START NOVEMBER 2026 FOR A CLIENT IN LUTON.

Duties

• Manage incoming customer enquiries via phone and email, ensuring professional phone etiquette at all times.
• Perform data entry tasks accurately and efficiently, maintaining up-to-date records in our database.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Collaborate with team members to streamline processes and improve service delivery.
• Analyse customer feedback and service data to identify areas for improvement.

Experience

• Previous experience in an administrative or customer service role is preferred.
• Proficiency in data entry with attention to detail is essential.
• Strong interpersonal skills with the ability to communicate clearly and effectively.
• Experience in up selling or sales support is an advantage but not mandatory.
• A proactive attitude towards problem-solving and a willingness to learn new skills are essential for success in this role.

Hours for this role are Monday- Friday 8.30am – 5pm with 30 minute lunch.

This is an ongoing temporary role which is likely to be ongoing for at least 6 months.

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