IT Service Desk Specialist – First Line Support

Equans is hiring an IT Service Desk Analyst in Newcastle on a permanent basis. You will be part of the IT Service Desk, providing first line support and timely incident resolution.

The role focuses on customer service, accurate ticket logging, and close collaboration with IT resolver groups. We welcome applicants with strong ITIL knowledge, experience in incident management, and a proactive approach to learning new technologies.

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