Information Systems Officer Apps Support Education

This Information Systems Officer post sits in the Applications Development and Support Service at Sheffield City Council, which supports the systems that schools and education teams rely on. The work centres on investigating system, access and data issues, managing user permissions and supporting system changes and testing. It is distinct for its focus on education platforms such as management information, admissions, SEND and attendance systems, which can affect statutory casework and safeguarding. Interviews are expected in the week commencing 7 December, and safeguarding checks apply.

What the job involves

• Investigating system, access and data issues
• Managing user permissions
• Supporting system changes and testing
• Providing guidance and training to users
• Analysing problems and identifying safe, practical solutions
• Prioritising work by risk and service impact
• Working with service teams, ICT colleagues and software suppliers to resolve complex issues
• Supporting core education systems, including MIS, admissions, SEND and attendance applications
• Managing system upgrades, configuration changes and application lifecycle activity
• Delivering data integration, reporting and information sharing solutions
• Managing relationships with software suppliers, including service quality and contract compliance
• Ensuring education applications meet information governance, cyber security and data protection requirements

Experience

• Experience of supporting applications, databases or information systems

Skills & knowledge

• Explaining technical information clearly
• Managing competing priorities
• Working on own initiative
• Problem-solving
• Communication skills
• Attention to detail

Checks & eligibility

• Relevant safeguarding checks

What’s offered

• Generous holiday entitlement
• Flexible working, including reduced hours, part time or job share
• Support for staff with unpaid caring responsibilities to work flexibly
• Starting salary at the bottom of the grade, with possible higher start on payslip evidence

#J-18808-Ljbffr…