Regulated Complaints Specialist – Financial Services

NEXT plc is seeking a Regulated Complaint Handler to join our Customer Escalations Team in the UK. You will investigate regulated customer complaints, liaise with internal teams, and resolve disputes within agreed timescales while delivering clear, empathetic communication.

You will influence process improvements, manage cases with a diary system, and undergo in-house training. The role requires FCA-regulated sector experience, strong communication, resilience, and the ability to work in a

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