Customer services consultant

Customer services consultant

Required for this lovely niche travel company based in a great location in central Cambridge. They are looking for someone from a travel industry background to work either full or part time. Hybrid, salary up to £32,000 plus benefits.

Customer services consultant duties

• Manage and amend customer bookings, i ncluding special request and reservations changes
• Respond promptly to customer enquiries by email and phone
• Proactively manage customer requests and resolve issues when needed
• Monitor and respond to customer reviews

Customer services consultant skills required

• Previous experience in a customer services role within the travel industry
• Excellent written and verbal communication skills
• A natural problem solver
• Strong organisation skills
• Ideally fluent in either French or Dutch, but this is not essential

Additional information

• They are happy to look at part time or full time
• Hybrid
• Benefits including pension, company laptop, 50% Discount on holidays
• Between April and Nov, every two week you will need to cover between 3pm and 7pm on Saturdays, the 4 hours will be given back during the week

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