Global Head of Customer Operations & Digital Delivery

Company: British Council
Apply for the Global Head of Customer Operations & Digital Delivery
Location: London
Job Description:

The British Council is seeking a visionary Senior Leader to shape global Customer Operations across English & Exams, driving exceptional customer experiences and sustainable growth. This role oversees B2C Sales, Digital Services Delivery and Operations Delivery, with a focus on strategic direction and performance across international markets.

The role requires senior leadership experience, strong stakeholder management and a track record of delivering transformational change in complex

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Posted: October 31st, 2026