Job Title: Business Consultant
Employer: Test Yantra
Work Arrangement: Remote
Overview: Provide technical consulting and guidance on a customised ServiceNow Strategic Portfolio Management (SPM) instance, helping the customer achieve business objectives while maintaining best practices and identifying configuration risks.
Responsibilities
Provide technical guidance to the customer and their offshore development partner.
Review business requirements and identify deviations from out-of-the-box (OOTB) configurations and recommended practices.
Highlight potential risks, issues, and implementation challenges.
Develop customised reports to meet business and reporting requirements.
Assess reporting and configuration requirements and communicate associated risks.
Requirements
At least five years of business process and consulting experience.
Proven experience leading ServiceNow process implementation and improvement projects.
Ability to analyse business objectives and recommend strategies aligned with priorities.
Demonstrated experience using Agile methodology.
Strong technical knowledge of customised ServiceNow SPM environments.
Ability to build customised reports and identify configuration deviations and risks.
Required certifications: ITIL Foundation, ServiceNow System Administrator (CSA), CAD, CIS–ITSM, SPM, NowCreate Certified, and ServiceNow Product Implementation Certified.
Remote working arrangement.
Opportunity to provide technical guidance on ServiceNow SPM implementation and improvement.
Exposure to business process consulting and collaboration with offshore development teams.
Benefits
- Remote working arrangement.
- Opportunity to provide technical guidance on ServiceNow SPM implementation and improvement.
- Exposure to business process consulting and collaboration with offshore development teams.
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