Public Sector Network Service Desk Analyst

BT Group is seeking a Technical Service Desk Analyst to join the PSBA Service Desk in Wales. You will monitor PSBA network services, diagnose incidents, and coordinate responses with internal teams and third parties to maintain secure, reliable connectivity for public sector clients.

In this role you will deliver timely updates, uphold ITIL practices, and contribute to post-incident reviews. A minimum 5 years UK residence and SC clearance requirements apply, with a strong focus on customer

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