Counter Sales/Service Advisor – Supply Chain Services
RGB Building Supplies – SouthwestMonday to Friday | 7:30am – 5:00pm
About RGB
Founded in 1850, RGB is one of the Southwest’s most established builders’ merchants. As part of the Independent Builders Merchants Group (IBMG), RGB combines local expertise with national strength.
The Role
We’re looking for a customer-focused Counter Sales & Service Advisor to support the delivery of our Supply Chain Services (SCS) proposition.
You’ll provide exceptional service to customers and operatives, ensuring quick, accurate access to materials through a range of service solutions including counter service, click & collect and SmartStore, while maintaining stock accuracy, compliance and operational efficiency.
Key Responsibilities
- Support customers with material requirements and product enquiries
- Process collections, orders, returns and urgent requests accurately
- Champion SCS solutions, including SmartStore where applicable
- Communicate stock availability, lead times and order updates
- Identify and source special or non-core product requirements
- Maintain accurate transaction records and audit trails
- Support stock checks, replenishment and service improvements
- Work closely with warehouse, branch and supplier teams
- Follow all health, safety and compliance procedures
What We’re Looking For
- Customer service or counter sales experience within merchanting, building materials, repairs, stores or a similar environment
- Product knowledge of building materials, plumbing, heating or electrical products is advantageous
- Experience using ordering, stock control or point-of-sale systems
- Strong communication, administration and problem-solving skills
- A customer-focused approach with excellent attention to detail
Why Join RGB?
- Employee Assistance Programme
RGB Building Supplies is committed to creating an inclusive workplace and welcomes applications from all backgrounds.
Counter Sales/Service Advisor – Supply Chain Services
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