Account Manager – EMEA

Overview

In this role you will manage key life sciences customers, ensuring long-term value and renewal success. You’ll work across Scientific and IT stakeholders to align Benchling’s platform with customers’ scientific and business goals. You will identify expansion opportunities, coordinate with product, services and sales teams, and help customers realize measurable outcomes. This is a fast-paced, startup environment where AI fluency and customer focus drive impact for biotech R&D teams.

Responsibilities

• Build and maintain relationships with stakeholders across Scientific and IT functions, including champions and economic buyers
• Manage complex customers with highly technical implementations
• Apply customer engagement models to sustain satisfaction, governance and expansion opportunities
• Establish processes to detect early signs of churn and coordinate appropriate follow-up actions
• Oversee renewal experiences and define client challenges or new science-focused business cases with cross-functional support
• Negotiate renewals and expansions upwards of $100,000 ARR in collaboration with sales to support forecasting on adoption and retention

Key requirements

• 2+ years in Account Management, Customer Success, Renewal Management, Sales, Professional Services, or Consulting in a SaaS environment
• 2+ years of commercial experience in negotiations and contract discussions
• BS or MSc in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or equivalent Life Sciences experience
• Ability to interface with Scientists and senior IT/business leaders and build trust quickly
• Excellent communication across verbal, written, and presentation formats
• Self-motivated, adaptable, and able to thrive in a fast-paced startup
• Willingness to travel 10–20%

• strong communication skills
• relationship-building
• problem-solving
• SaaS software experience
• renewal management
• cross-functional collaboration with Sales, Services, and Product

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