Account Manager

Overview

In this role you own and grow a portfolio of Insphire customers, ensuring excellent service and clear value from the partnership. You will align our solutions with client objectives, coordinate with Support, Professional Services, Product and Sales, and drive customer success and revenue growth. You’ll engage in contract discussions, identify upsell opportunities, and contribute to a seamless cross-functional customer experience. This role supports our hybrid, globally distributed teams and evolving technology focus.

Pay / Benefits

• hybrid work policy

Responsibilities

• Serve as the lead point of contact for your accounts
• Build and maintain long-term relationships with decision-makers and stakeholders
• Understand client objectives and map Insphire solutions to business needs
• Oversee account management, including contract negotiations to maximise profit
• Identify upsell and cross-sell opportunities within existing accounts
• Liaise with cross-functional teams (Customer Service, Product Development) to improve the customer experience
• Occasional travel may be required
• Attend and support customer events and trade shows

Key requirements

• Minimum 5+ years in account management, preferably in SaaS or technology solutions
• Strong understanding of rental or asset management industries is advantageous
• Proven track record of meeting or exceeding revenue and retention targets
• Excellent communication, negotiation, and presentation skills
• Proficiency in CRM tools and Microsoft Office Suite

• excellent communication
• negotiation
• presentation skills
• relationship management
• CRM tools
• Microsoft Office Suite

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