DC Department Manager

Overview

As DC Department Manager you will lead warehouse operations, aligning inbound and outbound performance with strategic objectives. You will shape and execute the department strategy in line with DC, regional, and global goals, while building high-performing teams and fostering an inclusive, accountable culture. You will drive efficiency through labour planning, space optimisation, and the adoption of new technologies, ensuring compliance and sustainability. This role offers the chance to influence end-to-end logistics and contribute to scalable growth at H&M Group.

Pay / Benefits

• staff discount on H&M Group brands
• Help@Hand and Retail Trust – remote GP and mental health support
• H&M Incentive Program – HIP
• discounted gym membership
• extensive development opportunities

Responsibilities

• Define and execute departmental strategy aligned with DC, regional, and global objectives
• Oversee end-to-end warehouse flows (receiving, allocation, picking, packing, returns, shipping, VAS)
• Lead, coach, and develop Team Leaders to high performance
• Foster accountability, empowerment, and continuous learning
• Apply HR/ER/LR practices including fair performance management and conflict resolution
• Promote inclusive leadership and psychological safety, embedding Inclusion and Diversity in daily routines
• Align labour and capacity with long-term forecasted volume for scalable growth
• Drive talent planning, succession, and development with HR
• Implement engagement strategies to improve retention and ownership
• Own department budget planning and cost tracking; collaborate with Controlling for cost efficiency
• Lead ABC slotting and space optimisation to boost throughput and reduce waste
• Drive continuous improvement, process optimisation, and adoption of new technologies
• Ensure compliance with company standards, sustainability goals, and legal regulations

Key requirements

• Deep knowledge in warehouse operations and end-to-end logistics
• Experience leading leaders across multiple functions and teams
• Understanding of HR routines and local fair labour standards/regulations
• Ability to manage budgets, analyse cost drivers, and align resources with profit goals
• Strong relationship-building skills across all levels; capable of influencing and coaching to drive accountability and development

• collaboration
• leadership
• communication
• warehouse operations
• garment flow
• end-to-end logistics processes

…