Linux Desktop Support Associate (London UK office)

Overview

In this role you will be the technical guide for customers and internal teams, focusing on Linux-based solutions and open source products. You’ll provide empathetic, hands-on support while bridging complex code fixes to practical outcomes. You will work closely with engineering and regional teams, contributing to knowledge sharing and reliable customer care. This position emphasizes human connection and collaboration as you help customers achieve their Ubuntu and open source goals.

Pay / Benefits

• distributed work environment
• learning and development budget USD 2,000 per year
• annual compensation review
• annual holiday leave
• maternity and paternity leave
• Employee Assistance Programme

Responsibilities

• Engage with customers through remote sessions, tickets, and live chats to understand and resolve roadblocks
• Collaborate with internal engineering teams to translate complex fixes into customer-friendly solutions
• Own and manage support cases with clear communication and dependable commitments
• Provide Ubuntu lifecycle guidance and context on engineering timelines
• Author and maintain knowledge base articles for the broader open-source community
• Participate in regular weekend work rotation to ensure high-touch support continuity

Key requirements

• Exceptional written and spoken English communication
• Genuine passion for helping people and high emotional intelligence
• Undergraduate degree in a technical subject or compelling alternative path
• Based in London office as a key technical support resource
• Proven track record of delivering outstanding results for teams or customers
• Solid foundation in Linux systems with exposure to virtualization/cloud, containers, storage, and networking
• Troubleshooting mindset with ability to analyze logs and guide customers
• Basic programming logic to assist collaboration with engineering teams

• empathy
• clear technical communication
• customer-centric mindset
• Linux systems
• KVM/OpenStack virtualization
• Docker/LXD/LXC/Kubernetes containers

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