Associate Account Manager

Overview

In this role you support a team of Account Managers to deliver exceptional customer experiences for Travel and Expense customers. You’ll help programme administrators with product-related configurations, troubleshooting, and issue resolution, while collaborating with cross-functional teams to maximize customer value. The position offers world-class training and a fast track toward a revenue-driving Account Manager role, based in Berlin. You’ll work in a fast-paced environment to drive adoption, retention, and satisfaction by turning customer outcomes into measurable impact.

Pay / Benefits

• world-class training and enablement
• clear path to revenue-driven role
• career progression in a fast-growing team

Responsibilities

• Support a team of Account Managers to ensure excellent customer experience through timely, accurate communications
• Develop deep product knowledge to assist programme administrators with Navan product functionality
• Monitor and respond to email inquiries related to integrations, policy configuration, issues, bugs, and feature requests
• Drive adoption, retention, and reduce churn by delivering quick, knowledgeable guidance aligned with customer outcomes
• Handle escalations and coordinate with internal teams to resolve issues
• Act as the voice of the customer and provide feedback to improve service and value
• Run playbooks and programme ideas to drive adoption and track results against KPIs
• Document processes to support the team efficiently and at scale

Key requirements

• Bachelor’s degree
• 1+ year in customer success, account management, sales, or related customer-facing role in a rapidly growing SaaS company
• Strong communication skills for diverse audiences including executives
• Detail-oriented with strong organizational and prioritization abilities
• Data-driven approach to drive efficiency
• High motivation, adaptability, and eagerness to delight clients and support revenue growth

• communication skills
• problem-solving
• attention to detail
• product knowledge of travel and expense solutions
• SaaS familiarity
• ability to troubleshoot and configure product settings

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