Quality Assurance Manager

Overview

In this role you will help safeguard project quality by applying risk-based thinking and continuous improvement. You’ll act as the voice of the customer across bids and projects, supporting delivery teams and suppliers. You will monitor quality performance, drive best practices, and identify opportunities to prevent issues. This is a visible, hybrid role that emphasizes collaboration, integrity, and shaping quality culture. You’ll work with cross‑functional teams to ensure quality decisions align with strategic goals.

Pay / Benefits

• private medical insurance
• buying or selling annual leave
• cycle to work scheme
• employee discounts
• paid volunteering day
• stocks and shares

Responsibilities

• Represent the customer within project and bid teams to maximise satisfaction
• Monitor, analyse and report quality performance to support project delivery
• Encourage and develop best practice across programmes and functions
• Identify risks, opportunities and areas for continuous improvement
• Plan and conduct project audits and surveillance in line with Quality Plans
• Promote a positive quality culture throughout the business

Key requirements

• Experience in a quality assurance, regulated, or continuous improvement environment
• Knowledge of current quality standards, practices, and methodologies
• Understanding of Quality Management Systems (QMS) and certification requirements
• SC Clearance (required; if not held, must be pursued)

• Relationship-building and collaboration
• Analytical and critical thinking
• Proactive, forward-thinking with solution-mindedness
• Quality assurance methodologies
• Quality standards and QMS knowledge
• Auditing (Lead Auditor or equivalent) experience

…