Digital Tourism Business / Management Consultant – UK contract, Saudi client

Overview

In this role, you will shape the Digital Tourism Target Operating Model for a UK-based client in the travel and hospitality sector. You’ll work with cross-functional teams to define governance, services, and migration strategies, aligning business and IT within a common framework. The assignment focuses on visitor experience, digital tooling, and robust support services, with an emphasis on governance, risk, and partner integration. You will engage with regional stakeholders, including plans for ad-hoc travel to the Middle East, particularly the Kingdom of Saudi Arabia, to mobilise initiatives and tender for services.

Responsibilities

• Define and mobilise the Digital Tourism Target Operating Model
• Define the Tourism digital Services Assurance and Management Framework (Strategy, Design, Build, Run)
• Implement Governance Frameworks for Risk Management, Change/Configuration/Control, Partner Integration, and Service Acceptance
• Define Tourism digital support model and Visitor Care framework including Phase 1 MVP
• Define Digital Communications strategy across the Common Framework
• Support development of business cases and statements of work for tendering and budgeting
• Design, build and deliver principles for Discover app/website, Dynamic Quality, Digital Twin, Visitor Pass
• Determine migration roadmap from current to end state and collaborate with Security for a shift-left model within the framework

Key requirements

• Experience in Digital Tourism or Travel & Hospitality consulting is a definite bonus
• Experience in the Middle East, especially KSA, preferred
• UK-based or remote with ability to travel (short trips 1–2 weeks, ~3–4 trips/year)
• Ability to define and mobilise operating models and governance structures
• Experience supporting business case development and vendor tendering
• Familiarity with risk management, change/configuration control, and service governance frameworks

• Digital Tourism Target Operating Model
• Governance Frameworks
• Risk Management
• Change, Configuration and Control
• Partner Integration Framework
• Service Acceptance into Service Framework

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