Senior Account Development Executive (iSam’s)

Overview

In this role, you will manage a portfolio of school customers, strengthening relationships and identifying opportunities to grow revenue with iSAMS. You will work with cross-functional teams to ensure customer success, promote product adoption, and deliver value through thoughtful solutions. The role combines relationship management with commercial sales within the education technology sector, offering a meaningful impact on schools and the broader IRIS business. You will be a trusted partner, driving retention, expansion, and customer satisfaction.

Pay / Benefits

• remote role in the UK
• career development opportunities
• inclusive and diverse culture
• impact on millions of users
• working with an established customer base

Responsibilities

• Manage and develop a portfolio of existing school customers as the primary contact
• Build and maintain trusted relationships with key stakeholders
• Conduct regular customer meetings to strengthen relationships and identify opportunities
• Drive customer satisfaction, retention and long-term account growth
• Identify and convert upselling and cross-selling opportunities across the product and service portfolio
• Own the full sales cycle from opportunity identification to negotiation and closing
• Achieve sales targets with a healthy pipeline and compelling product presentations
• Negotiate commercial agreements delivering value for customers while supporting business growth
• Promote product adoption and expand functionality relevant to school requirements
• Maintain accurate records and forecasts in Salesforce; collaborate with internal teams to ensure excellent customer experience

Key requirements

• Proven experience in Account Management or a similar sales-focused role
• Experience managing multiple accounts and meeting sales targets
• Track record of growing existing business through upselling and cross-selling
• Excellent relationship-building and stakeholder engagement skills
• Strong commercial awareness, negotiation and objection-handling abilities
• Ability to manage a sales pipeline and work independently
• Confident virtual and in-person communication and presentation skills
• Proactive, organized and results-driven approach
• Comfort with CRM systems and technology to manage relationships
• Full valid driving licence and willingness to travel for meetings

• relationship-building
• commercial acumen
• proactive and organized
• Salesforce
• CRM proficiency
• SaaS software experience

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