Team Manager (Operations)

Overview

In this role, you lead field-based operations for SGN, ensuring safe, efficient service to customers while managing both employees and contractors. You’ll drive performance improvements, embrace innovation, and oversee Emergency, Repair, Replacement, and Connections processes. You collaborate with cross-functional teams to meet budget and safety targets and coach teams to sustain high standards. The role offers a hands-on leadership position within a mission-driven company at the forefront of the gas industry and energy delivery.

Pay / Benefits

• Joint-contribution pension from 6% (12% total)
• Enhanced maternity & family leave
• Life assurance
• HolidayPlus
• Virtual GP
• Employee Assistance Programme plus discounts

Responsibilities

• Manage operational activities within budget allocations
• Oversee SGN employees and contractors across Emergency, Repair, Replacement, Connections & Competency processes
• Ensure a safe, efficient and effective service delivery to customers
• Drive performance improvements by embracing innovation and challenging the norm

Key requirements

• Extensive knowledge of the gas industry, legislation, and health and safety policies and procedures
• Motivated with a flexible and positive approach to work
• Strong leadership, organisational, diagnostic and problem-solving skills; able to use initiative
• Effective communication at all levels, inside and outside the team
• Commitment to safety and to coaching/leadership
• Willingness to support colleagues during high workloads and incidents
• Field-based role with on-site responsibilities and driving team performance
• Full clean UK Driving Licence

• leadership
• communication
• initiative
• gas industry knowledge
• health and safety policy compliance
• budget management

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