Operations Manager

Overview

In this role you oversee a portfolio of retail and corporate client operations in the Sussex region, ensuring contractual compliance, service quality, and efficient team leadership. You collaborate across functions to maintain HR accountability, manage P&L, and support regional leadership. You act as a key client liaison and drive adherence to procedures, safety, and operational excellence. This is a hands-on management role with a focus on staff development, coverage planning, and delivering top‑tier service.

Responsibilities

• Ensure contract compliance with KPIs, AI’s and SOPs
• Develop and maintain strong customer and staff relationships
• Maintain adherence to business processes and drive continuous improvement
• Provide high-level customer service and operational support
• HR accountability and people management of site teams
• P&L control and financial oversight
• Rotational Duty Manager responsibilities
• Utilize company support functions when appropriate
• Adhere to Agreed Procedures, BCP and ERP
• Serve as client liaison in the absence of Security Manager/Deputy
• Manage site operations team, including scheduling and coverage
• Ensure staffing for all contractual and additional work with trained personnel
• Support Regional Management Team
• Ensure compliance with Mitie health and safety policy
• Liaise with external authorities

Key requirements

• Previous regional management experience for contracts valued at 3M minimum
• Proven communication skills (verbal and electronic)
• Ability to manage, develop, support and coach staff
• Excellent PC skills
• Highly motivated and determined
• Approachable and engaging at all levels

• communication
• leadership and coaching
• motivated and proactive attitude
• approachability and interpersonal engagement
• Excellent PC skills
• ERP/BCP/Policy adherence

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